All customer support and phone software we track

Toll-free and vanity phone numbers for business, with call tracking, routing and analytics — plus 800 AI Agents (launched 2026) that answer calls, book appointments and filter spam when nobody picks up.

Best forBusinesses that want a professional toll-free or vanity number with call tracking, routing and analytics to look bigger and measure inbound calls.

The catchIt's a phone-number layer, not a full business-comms platform, so you won't get team chat, video or a contact center here.

Cloud phone system for sales and support teams: call routing, analytics and CRM integrations.

Best forSales and support teams (3+ seats) that want a polished cloud phone system embedded in their CRM/helpdesk, with call routing, analytics and 250+ integrations.

The catchTwo structural catches: the 3-seat minimum makes the real starting price triple the sticker, and the annual-vs-monthly gap is steep (Professional: $50 vs $70).

US-based live answering with real people, 24/7 and bilingual English/Spanish, with call transfers, SMS and email relays, a client portal and app on every plan.

Best forA small business that loses money when a call goes to voicemail — trades, clinics, law and property firms.

The catchStarter buys the line and nothing else: at $40 plus $1.75 a minute it stays the cheapest option only up to roughly 79 minutes a month, and there is a $50 start-up fee on top.

Multilingual FAQ bot for the Shopify storefront that answers from your own FAQs, policy pages and product catalogue in seven languages, with product recommendations and best sellers. Launched May 2026 with a single App Store review.

Best forSmall stores with repetitive product, shipping and returns questions who want a cheap multilingual FAQ widget and can test the answer quality on their own policy pages for free first.

The catchOne review. The app launched on 8 May 2026, and in three and a half months exactly one merchant has written about it.

UK business phone provider for small businesses: a VoIP number on your mobile app or desk phone, unlimited UK calling, call recording, call queues and IVR, and AI transcription and call summaries on its top plan.

Best forUK sole traders and small businesses of one to a few people who want a business number on their mobile, a desk phone if needed.

The catchThe pricing page does not state a contract length, Starter includes only 100 outbound minutes a month, and every price is excluding VAT.

Cloud phone system with international numbers and call menus, priced per user. Numbers, minutes and SMS meter separately from a credit balance, so an active team's real bill sits above the per-seat price.

Best forStartups and small teams that want a modern, affordable cloud phone system with international numbers and clean dashboards.

The catchThe subscription is the platform, not the talking: numbers, minutes and SMS meter separately from a credit balance, so an active calling team's real bill sits meaningfully above the per-seat sticker — model a month of your actual call volume before comparing vendors.

AI-driven business phone system. Virtual numbers in 50+ countries, power dialer, call analytics and AI agents — set up your sales and support calling in minutes.

Best forBudget-conscious sales/support teams wanting virtual numbers in 50+ countries with a free entry point and CRM integrations.

The catch'Unlimited calling' is unlimited to the US and Canada — international minutes meter separately, so teams calling Europe or Asia should price their real destinations first.

Cloud call centre with call routing, analytics and CRM integrations, priced per user; the Expert tier needs at least three licences.

Best forSupport and sales teams that want a cloud call center with strong CRM integrations and call analytics.

The catchThe per-seat price is only part of it — number rental, outbound minutes and the AI add-ons stack on top, so a call-heavy team's real bill runs above the plan rate.

AI shopping assistant for Shopify: a chat widget wired to your live catalogue, inventory and knowledge base that answers product questions, compares items, tracks orders and hands off to a human.

Best forShopify stores with a catalogue big enough that shoppers ask which item to buy, who want a chat assistant that reads live inventory and hands off to a person.

The catchTwo things to weigh, and the first is the price itself. On the same day, the App Store listing sold this at $49, $99 and $199 a month for 250, 750 and 2,000 conversations.

In-app text, voice and video chat infrastructure to embed into your own software — secure and scalable, with a free developer plan and, via the new Air release, fully on-prem or air-gapped deployment for regulated enterprises.

Best forProduct teams that want proven in-app text/voice/video chat with SDKs for every major framework, without building messaging infrastructure themselves.

The catchThe pricing cliff is the honest headline: from a 100-MAU free tier straight to ~$239/mo is a brutal jump for an early-stage app, and users report plan structures changing under them.

No-download screen sharing for sales calls — a prospect clicks a link and sees your screen on any device. Deliberately narrow: no video conferencing, webinars or collaboration.

Best forSales reps, insurance agents and consultants who need prospects to view a screen instantly with no download or install, on any device.

The catchIt's deliberately narrow — instant, no-download screen sharing for sales calls — so it's excellent at that one job and thin everywhere else: no full video-conferencing suite, no deep collaboration or webinar tooling.

E-commerce helpdesk: one unified inbox for Amazon, eBay, Shopify and email, with order data and an AI Agent that bills per resolved outcome.

Best forE-commerce and marketplace sellers who want one unified inbox across Amazon, eBay, Shopify and email.

The catchThe per-agent price is the entry ticket, but the AI Agent charges $0.99 for every automated resolution on top, a variable line that scales with your ticket volume.

AI meeting assistant that records, transcribes and summarizes your calls across Zoom, Google Meet and Teams — searchable notes, action items and CRM sync, so nobody takes minutes by hand.

Best forTeams that want every meeting transcribed and searchable automatically — the free unlimited-transcription tier is genuinely rare.

The catchThe advertised $10 and $19 are annual-billing rates; month-to-month is $18 and $29.

AI-powered customer messaging from Freshworks: live chat and chatbots across your website, app, WhatsApp and Instagram, with a unified agent inbox and automation that deflects repetitive questions.

Best forSmall-to-mid support teams that want live chat and messaging with a real free tier to start.

The catchThe free tier is genuinely useful for small teams, but AI features and higher-tier routing sit behind paid plans and add-ons — and being part of the wider Freshworks suite means you'll be nudged toward the full platform.

Suite of separately-sold products: Freshdesk support, Freshservice IT, Freshsales CRM, Freshchat and Freshcaller.

Best forTeams who want a support desk that is cheaper per agent than the category leaders and will genuinely use the annual commitment.

The catchFreshworks is not a product, it is nine of them behind a pricing page that contains no price.

Helpdesk built for ecommerce: tickets, automations and an AI agent, priced by volume rather than by seat -- though the entry tier caps you at three users.

Best forEcommerce support teams with seasonal or spiky volume, where per-agent pricing punishes you for having enough people on a busy week.

The catchNever priced per agent is a real advantage, but it starts one tier up: the comparison table caps Starter at 3 user seats, and only Basic and above open the inbox to 500.

Shopify helpdesk with live chat and an AI FAQ builder: email, chat and Messenger in one ticket queue, plus SEO-friendly FAQ pages.

Best forSmall Shopify stores that want ticketing, live chat and a searchable FAQ page from one app rather than bolting three together.

The catchThe meter is tickets, not agents: Basic charges $0.16 for every ticket past fifty, so 300 tickets a month cost $45.99 against $19.99 on Standard.

Build AI chatbots and customer-service agents in minutes — no code required. Handles leads, support tickets and bookings 24/7. Integrates with your existing forms and CRMs.

Best forTeams already using Jotform (or wanting no-code) that need AI chatbots and service agents to handle leads, support and bookings tied to their forms.

The catchThe gating detail is conversations, not features — Starter's 100 a month is a few days on a live site, and an agent that actually gets used will push you up a tier.

Power dialer with SMS and CRM integration for outbound sales teams.

Best forOutbound sales teams living in their CRM that want a serious power dialer with local presence, SMS and automation.

The catchPlan for 30-60% above the sticker: minutes, the multi-line dialer and AI human-voice-detection all bill separately, and the quarterly auto-renewing contract only allows downgrades in its final 30 days — read that clause before signing.

Virtual numbers across 100+ countries with a shared dashboard, dialer and CRM hooks, priced per user.

Best forSales and support teams that need virtual numbers across many countries with a shared dashboard, dialer and CRM hooks at a budget seat price.

The catchSame honest math as most budget VoIP: the plan buys the platform, the meter buys the conversations — per-minute and per-SMS charges land on top of every seat, so the comparison that matters is call-rate-per-country at your volume.

AI phone agent for local service businesses — answers missed calls, books jobs and captures leads 24/7 for trades like HVAC, plumbing and roofing.

Best forLocal service businesses — HVAC, plumbing, roofing, med spas.

The catchThe meter is AI-handled calls: Starter’s 100 calls a month is roughly three a day, so a genuinely busy shop outgrows it quickly — and the steps are steep ($199 → $499 → $999).

AI chat widget for Shopify trained on your catalogue, orders and policy pages that replies in the shopper's own language, with rich product cards, discount codes, order tracking and add-to-cart inside the chat.

Best forSmall and mid-size Shopify stores that want a multilingual, catalogue-aware chat widget with product cards, order tracking and add-to-cart.

The catchThe app is ten weeks old.

B2B customer support platform built for Slack and Microsoft Teams. Manage tickets, track issues, and deliver white-glove support directly where your clients chat.

Best forB2B SaaS teams supporting customers in shared Slack/Teams channels who want tickets, accounts and AI in one B2B-native platform.

The catchThe per-seat sticker is the entry ticket; the AI that makes the platform sing is metered separately, so a realistic modern deployment (seats + AI agent + phone) lands well above the tier price — model your full basket.

Shared business numbers, texting and AI call summaries for small teams, formerly OpenPhone. Call reliability off Wi-Fi is the recurring complaint, and there is no video conferencing.

Best forMicro-teams of 2–5 people working mostly on Wi-Fi who want a clean, modern phone app built around a shared inbox, with AI call summaries (Sona).

The catchCall reliability is the recurring complaint — G2 logs hundreds of connection and disconnection reports, and calls get shaky the moment you're off Wi-Fi.

Predictive dialler with compliance tooling and supervisor monitoring for high-volume outbound floors. Premium per seat, and predictive dialling carries real TCPA compliance responsibility.

Best forHigh-volume outbound call teams (insurance, real estate, collections) with 5+ agents that need predictive dialing, compliance tools and supervisor monitoring.

The catchThe per-seat price is premium: the dialer earns its keep on a 5-plus-agent floor, but for one or two reps it's expensive for what a lighter dialer would do.

Shared inbox for WhatsApp, Instagram, Messenger, SMS, email and live chat, with workflow automation, broadcasts and AI agents on top.

Best forA small team that already lives in WhatsApp and Instagram DMs and has outgrown a shared phone.

The catchThe entry plan is the inbox without the engine.

Live human receptionists answering your calls, plus chat. Premium rates that pay off only when a missed call is a lost client.

Best forClient-driven service businesses (law, home services, clinics) where a live human answering every call directly wins business.

The catchYou're paying premium rates for real human receptionists billed per minute — worth it when a missed call is a lost client, but expensive if your call volume is low or an AI answering service would do the job for a fraction.

Business texting and SMS marketing in one shared inbox. Reach customers where they actually reply — two-way texting, automation and team collaboration.

Best forSales and service teams that want two-way texting and calling in one CRM-linked inbox, and can estimate their monthly credit burn — messages plus call minutes.

The catchTwo things changed here and both cost money. First, calling now runs on the same meter as texting — 1 credit a minute, 2 a minute when forwarding — so voice minutes eat the allowance you budgeted for messages.

SMS and Voice API positioned as a Twilio alternative. A2P 10DLC fees are published; voice rates are not.

Best forTeams sending real SMS volume in the US who already know what an A2P 10DLC campaign is and want a cheaper per-segment rate than Twilio’s list without giving up published pricing.

The catchTwo things are missing from a page that is otherwise unusually specific. The first is voice. The product is sold as an SMS and Voice API and the pricing page publishes no voice rate at all — nor short code pricing.

SMS marketing and business texting: run mass-text campaigns, two-way conversations and automations with compliance built in.

Best forUS businesses that want straightforward, compliant SMS marketing and two-way texting with rollover credits.

The catchThe credit model plus US carrier (10DLC) fees and per-number/per-seat add-ons mean the sticker isn't the whole bill — and SMS marketing only works with genuine opt-in and a real offer, not blasting a cold list.

Builds SEO-friendly FAQ pages and product FAQ accordions with JSON-LD schema on Shopify, plus an AI chatbot, instant answers and live chat.

Best forSmall Shopify stores that want SEO-tagged FAQ pages with JSON-LD schema and a light AI chatbot for deflection, without standing up a full support stack.

The catchThe meter is FAQ page views, and that is the thing this app exists to increase.

Email ticketing for collaborative customer service: a shared team inbox where every agent has their own login, plus an integrated knowledge base and, on the upper tier, a customer portal. Per seat, no free plan.

Best forSmall support teams working out of a shared email inbox who want assignment.

The catchIt is an email helpdesk and only an email helpdesk.

Business SMS for support and sales teams: shared inboxes, automations and compliance tooling.

Best forSupport and sales teams that already text customers from personal phones and need a shared, compliant inbox with a record of who said what.

The catchTwo costs are easy to miss and both are monthly. The credit system has two rates: $0.03 for credits you buy deliberately and $0.04 for backup credits that fire automatically when you run out — a 33% premium for not noticing.

Live chat, ticketing and the Lyro AI agent in one platform: AI answers routine questions from your own data, hands the rest to the team with context, and Flows chase leads proactively.

Best forSupport teams that want an AI agent and a help desk from the same vendor and can size all three meters.

The catchThe AI number on the homepage and the AI number on the pricing page do not agree, and the pricing page is the lower of the two.

Shopify order-tracking app that replaces carrier links with one branded tracking page: estimated delivery dates, email, WhatsApp and US SMS updates, Apple and Google Wallet tracking, 2,100-plus carriers, shipping analytics and product…

Best forShopify stores shipping a few hundred to a few thousand parcels a month that want where-is-my-order traffic off the support desk.

The catchThe reviews are split rather than soft, 45 five-star and seven one-star of 56 on 12 September 2026, and the complaints name downtime on the page customers open when they are already worried about a parcel.

AI agents for customer service that resolve requests end to end and take action in the systems you already run - CRM, ERP, billing, commerce - configured in plain language.

Best forCustomer-service teams with real ticket volume that want AI agents to resolve requests end to end and act inside the systems they already run.

The catchThe bill has two parts and both are published: a base fee from $99 and a resolution rate from $2 (pay as you go) down to $1 with volume packages.

Virtual business phone system for small teams. Get a toll-free or local number with auto-attendant, call routing and a mobile app — no hardware.

Best forSolopreneurs and small teams that want a professional toll-free or local number, auto-attendant and call routing on their existing phones — no hardware.

The catchIt's a virtual phone layer, not a full unified-comms suite — you won't find the deep team messaging, video meetings and contact-center features pricier platforms bundle.

Deploy autonomous frontline voice agents. Let AI answer calls, book appointments, and handle FAQs 24/7 without sounding robotic.

Best forAgencies, MSPs and service providers that want to deploy and resell white-label AI voice agents at volume.

The catchThis is priced for agencies and telecoms reselling AI phone agents, not for a single small business wanting one receptionist bot.

Pooled eSIM data for travelling teams, billed on actual usage rather than prepaid bundles, with per-user spend controls.

Best forCompanies with regularly traveling teams that want one pooled global data contract, per-user controls and an end to roaming bill surprises.

The catcheSIM data pooling genuinely beats classic roaming for traveling teams, but the honest homework is coverage-and-speed on YOUR corridors: quality varies by country and local carrier partner, so pilot with two or three of your heaviest travelers before migrating everyone.

WhatsApp Business API platform for sales and support: shared team inbox, bulk broadcasts and no-code chatbots — plus Astra, its AI agent builder for agents that actually resolve conversations (orders, refunds, bookings, lead qualification)…

Best forBusinesses that want to run WhatsApp support and broadcasts at scale with a shared team inbox and automation.

The catchGrowth is capped at three users with no way to buy a fourth, and automation, AI credits, extra numbers and Meta's per-conversation fees all bill on top of the plan.

Phone, texting, payments and reviews unified for the front desk, tuned to dental, optometry and small healthcare practices. Get the all-in number in writing.

Best forDental, optometry and small healthcare practices that want phone, texting, payments and reviews unified for the front desk.

The catchTwo honest cautions. The $199 starting price is a floor, not the bill: add-ons, setup and per-location fees land on top, and the full tier ladder is only shown in a demo, so get everything in writing.

Customer service suite: ticketing, messaging, voice, help centre and AI agents.

Best forSupport teams past the point where a shared inbox works, who need routing, a help centre and reporting in one place and have the volume to justify per-agent pricing.

The catchThree separate multipliers sit on top of the number you first see. The prices shown are annual-billed — month-to-month costs more: €25, €69 and €149 per agent against €19, €55 and €115, read from the Netherlands on 7 October 2026.

Secure work-chat for teams — organized channels, built-in tasks and workflows, AI agents and admin controls, as easy to use as texting.

Best forSmall teams that run work over messy WhatsApp/personal chat today and want organized, professional chat with tasks — starting free.

The catchThe pricing genuinely undercuts Slack — the honest question is ecosystem: team chat lives or dies on integrations and habit, and ZenZap's app catalog is a fraction of Slack's, so teams glued to hundreds of integrations will feel the gap.