800.com Review (2026)From $19/mo, Checked Oct 2026
By Daan Haket · Researched and written with an AI assistant · who does what
800.com does one thing cleanly: toll-free and vanity numbers with call tracking and routing.
businesses that want a professional toll-free or vanity number with call tracking, routing and analytics to look bigger and measure inbound calls.
you need a full unified-comms suite (video, chat, contact center), or you already have a phone system and just need occasional forwarding.
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Pricing (2026)
✓ Pricing re-verified 6 Oct 2026
| Plan | Price | What you get |
|---|---|---|
| Startup | $19/mo billed yearly | $23 month-to-month; 250 minutes, 1 number, 1 user, 1 extension |
| Small Business | $49/mo billed yearly | $59 month-to-month; 3 numbers, unlimited users and extensions, minutes listed unlimited under fair use |
| Enterprise | quoted | every plan carries a 30-day money-back guarantee |
No free tier, and the line-up is down to two self-serve plans plus Enterprise. On yearly billing: Startup $19/mo and Small Business $49/mo; month to month the same two are $23 and $59. The yearly toggle is badged 2 MONTHS FREE (it read SAVE 15% in August); on these prices the yearly rate is about 17% lower ($19 against $23, $49 against $59).
Enterprise is quote-only. Startup covers 250 minutes (1,000 in our 13 August read), 1 number, 1 user, 1 extension and 120 texts, with extra minutes and texts at $0.06. Small Business covers 3 numbers (toll-free, local or vanity), unlimited users and extensions, 500 texts at $0.04 beyond that, and minutes listed as unlimited subject to the Fair Usage Policy. Extra numbers are $15 each on both plans.
The older Complete plan ($99 yearly, $119 monthly in August) no longer appears, and AI Agents now sit behind a separate AI Plan whose price we could not read. Every plan carries a 30-day money-back guarantee. Plans change — always verify the live price on their site.
Category context: Communication & Voice. Across the 22 tools in this category that we researched with a public US-dollar price, the median entry price is about $30 a month (lowest paid plan as listed, per seat where the vendor prices per seat). 800.com’s entry price of $19 a month sits below that median. Compare pricing conditions in the Software Cost Atlas →
Correction after re-checking: (first read 2026-07-23, re-verified 2026-08-13 and 2026-10-06 against the live plans page) On 6 October 2026 800.com's plans page lists three tiers: Startup, Small Business and a quote-only Enterprise. Yearly rates are shown by default at $19 and $49 per month, against month-to-month rates of $23 and $59, with the yearly option badged 2 MONTHS FREE. The Complete plan that stood beside them in August is gone, and Startup's allowance dropped from 1,000 to 250 minutes. Older pricing that names Personal, Unlimited, Pro or Complete is out of date.
What the pricing page doesn’t say
But it's a phone-number layer, not a full business-comms platform, so you won't get team chat, video or a contact center here. The 250-minute cap on Startup (it was 1,000 in August) matters for any real call volume, and the step up to Small Business more than doubles the bill. For a business that mainly wants a professional toll-free presence and call analytics, it's straightforward and fairly priced. The 2026 AI Agents (auto-answering, appointment booking, spam filtering) are the newest piece and now sit behind a separately priced AI Plan, so treat them as young rather than proven.
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What 800.com does
Toll-free and vanity phone numbers for business, with call tracking, routing and analytics — plus 800 AI Agents (launched 2026) that answer calls, book appointments and filter spam when nobody picks up.
What buyers report about 800.com
Hands-on: not tested by usReported by buyers: G2, Capterra, TrustRadius, the BBB and GetApp, read August 2026 (GetApp read 13 August 2026)
Themes from the buyer-review sites listed at the foot of this page, read in August 2026 (GetApp read 13 August 2026). We have not run 800.com ourselves, so this is other buyers' experience rather than ours. We summarise it here because the complaints are usually the part a vendor page leaves out.
- • The pool of available vanity numbers is the reason people come, and getting one live is fast. 94% satisfaction across 67 reviews on the software directories.
- • Support responsiveness comes up repeatedly, and the company holds an A rating with the BBB.
- • On GetApp (4.7 across 355 verified reviews, ease of use 4.7) the praise is small-business shaped and specific: quick setup, voicemail-to-email, reliable forwarding, and support that answers within hours with a real answer.
- • The advertised price is not the bill — mandatory regulatory fees land on top. Budget above the plan price.
- • The interface takes real effort to learn.
- • Against a plain toll-free number from your existing phone provider, this is the expensive option. The vanity number is what you are paying for.
- • GetApp reviewers name one moment where support goes quiet: number transfers. One reports a transfer taking over 30 days, and the pattern is slow or unreachable support specifically during a port.
- • Integrations are thin. GetApp lists no native integrations for 800.com, and its API scores 3.0 — from only two reviews, which says more about how few people integrate it than about the API.
Where the ratings disagree. The directories and the vendor no longer describe the same product. GetApp's listing, last updated July 2026, still prices Personal at $23, Unlimited at $59 and Pro at $149 a month; 800.com's own plans page sold Startup, Small Business, Complete and Enterprise at $19, $49 and $99 on yearly billing on 13 August 2026, and by 6 October 2026 only Startup ($19), Small Business ($49) and Enterprise. The reviews are about a service people genuinely use, but the price printed beside them is a generation behind. Read the ratings there and the price on the vendor's page.
When the paid plan is worth it
800.com has no free tier, and since our October read the self-serve choice is down to two plans. The plans page shows yearly rates by default: $19 a month for Startup and $49 for Small Business, set against month-to-month rates of $23 and $59. The yearly toggle is badged 2 MONTHS FREE; on these figures the yearly rate is about 17% lower, which matches two free months. Enterprise is quote-only.
Startup now covers 250 minutes, 1 business number, 1 user and 120 texts, with additional minutes at $0.06/min. In our 13 August 2026 read the same plan listed 1,000 minutes. 250 minutes is about eight minutes a day over a 30-day month, so even a single forwarding line with steady traffic can run past it. Small Business gives you 3 numbers, unlimited users and extensions, 500 texts and $0.04 per extra text.
Its minutes entry reads Unlimited, followed by the footnote "*Subject to our Fair Usage Policy". Read that before you buy on it. The Fair Usage Policy publishes no numeric limits at all. It lets 800.com throttle or limit traffic, require a plan change or usage-based fees, temporarily suspend services, or terminate accounts and reclaim phone numbers. The numbers sit in the terms instead, under a Reasonable Use Policy. 800.com may disconnect or suspend service if you consistently exceed 1,000 minutes per seat per month, or 1 concurrent call at any time per extension.
The help centre's plan overview (dated 19 August 2026) adds that this plan is intended for call forwarding to one person, not multiple recipients or call-centre use, and that usage outside that scope is moved to a per-minute plan, which sits oddly next to the unlimited users the plans page now lists. Buy this tier for the extra numbers and users, not for uncapped calling. The older Complete plan ($99 yearly, $119 monthly in August, with 500 AI Agent minutes) is gone from the page.
AI Agents are now an upgrade to a separate AI Plan, and its page returned a bot check when we tried to read it, so we cannot tell you what AI answering costs. No tier removes the $100 per-number port-out fee. And no tier settles the contradiction inside 800.com's own terms. A 30 Day Money Back Guarantee — itself conditional on not accumulating excessive usage — sits in the same document as an all-caps clause.
That clause states that monthly, biannual and annual subscription payments are non-refundable and will not be prorated regardless of usage.
Questions we are still checking
Facts about 800.com that would change a buying decision, and where we stand on each. An unanswered question does not mean the feature is missing; it means we have not confirmed it yet.
- What does the separate AI Agents plan cost? Still checking
Applies to: AI Agents add-on or plan.
Why it matters: it sits outside the Startup and Small Business prices, so a buyer who wants AI call handling cannot budget it from the plans page.
Checked: 800.com AI Agents page (returned a bot check, not read) (2026-10-06)
Have a public source that answers one of these? How we review explains how we check and correct.
How to actually use 800.com
800.com's plans page states that it does not charge activation fees and that no long-term contracts or commitments are required. Taxes and fees are charged on all plans. How fast you go live depends on the number type, and 800.com's own pages disagree. The plans-page FAQ says random numbers are activated within 1-2 hours, and that vanity numbers can take 1-5 days. A second answer on the same page says the ordering and setup process for vanity numbers may take 3 to 5 days.
The get-started FAQ says "Although some vanity numbers can take up to 3-5 days, most orders are activated within a few hours". And the toll-free page says vanity toll-free numbers take up to 2-3 days. Most orders are quick, then — but plan for up to five days on a vanity number, and do not put it on printed material until it is live. Budget for texting as a separate line item.
SMS registration (local numbers only) is listed at $19 one-time plus $2-$10 per month on both plans, on top of the included texts. Additional texts are listed at $0.06 on Startup and $0.04 on Small Business; since our October read the comparison table labels that column per message, where in August it read "/min". We have not run 800.com's SMS setup ourselves, and none of the vendor pages above documents a business or number verification step, so treat approval timing as unknown rather than quick.
Plan your exit before you commit. Porting a number in takes approximately 2 weeks. Porting out later costs $100 per number. An account that remains inactive for over 180 days may be terminated. And once an account has been terminated for longer than 120 days you lose the number — worth knowing before you build a brand around a vanity string. The terms do describe a refund on an annual account closed within 4 months of processing the subscription, less the amount owed for the months where services were available and any applicable overage charges.
But the same document also states in all caps that annual subscription payments are non-refundable and will not be prorated. So do not plan around getting money back. Support runs 9am-6pm Eastern Time, Monday to Friday.
Where this section comes from: our research notes (128 words)
vendor pages only, all fetched 2026-07-23: 800.com's plans page (prices, plan comparison table, FAQ), get-started FAQ, toll-free landing page, terms, and Fair Usage Policy. No hands-on use. The buyer reports elsewhere on this page are not vendor sources: they come from G2, Capterra, TrustRadius, the BBB and GetApp, read August 2026 (GetApp read 13 August 2026). Re-verified 6 October 2026: the plans page with the full comparison open (www.800.com/plans, read in a browser because scripted requests get a Cloudflare check), plus these help-centre articles, all read the same day: Refund Policy https://support.800.com/en-us/hc/articles/4584813955853-refund-policy; Overview of plans and billing https://support.800.com/en-us/hc/articles/5784542015885-overview-of-plans-and-billing; Overage billing https://support.800.com/en-us/hc/articles/360040472352-overage-billing; Transferring/Port number(s) to another carrier https://support.800.com/en-us/hc/articles/360001191791-transferring-port-number-s-to-another-carrier; Cancellations https://support.800.com/en-us/hc/articles/9047948452109-cancellations; How to Export Call Analytics Data https://support.800.com/en-us/hc/articles/43818285438605-how-to-export-call-analytics-data. The AI Agents page returned a bot check and was not read.
800.com vs UniTel Voice, side by side
Each column shows the vendor’s own published entry price, read on the date shown. Entry prices can cover different services or units, so check what each one buys. We do not average them into a score.
Both names above are affiliate links: we may earn a commission if you sign up, at no extra cost to you. Neither changes what this table says.
The natural comparison is Grasshopper or UniTel Voice — close virtual-number peers — compare included minutes and whether you need vanity numbers specifically.
Frequently asked questions
What do the plans cost right now?
Read on their plans page on 6 October 2026 with the full comparison open: Startup $19 and Small Business $49 a month on yearly billing, against $23 and $59 month to month. The yearly toggle is now badged 2 MONTHS FREE, and on these prices the yearly rate is about 17% lower. Enterprise is quote-only. Two things changed since our 13 August 2026 read: Startup now includes 250 minutes instead of 1,000, and the older Complete plan ($99 yearly, $119 monthly) is no longer on the page. There is no free tier, and every plan carries a 30-day money-back guarantee.
Is Small Business really unlimited minutes?
It is listed as unlimited with an asterisk pointing at the Fair Usage Policy — and that policy publishes no numeric limit at all, while letting 800.com throttle traffic, require a plan change, suspend service or reclaim numbers. The actual numbers sit in the terms, as a Reasonable Use Policy: consistently exceeding 1,000 minutes per seat per month, or one concurrent call per extension, is grounds for suspension. Buy that tier for the extra numbers, users and cheaper per-minute rate, not for uncapped calling.
Why do review sites quote different plan names and prices?
Because the directories lag the vendor. GetApp's 800.com listing, last updated July 2026, still prices Personal at $23, Unlimited at $59 and Pro at $149 a month — names that no longer appear on 800.com's own page, which on 6 October 2026 sells only Startup, Small Business and Enterprise. Even 800.com's own help centre lags: its plan overview, dated 19 August 2026, still describes an Unlimited plan at $117 a month, and its overage article still names Personal, Unlimited and Pro. Take the ratings from the directories and the price from the vendor's page.
Can I get money back if I cancel a yearly plan?
Partly, and at 800.com's discretion. Its Refund Policy article (dated 25 August 2026, read 6 October 2026) gives a full refund within the first 30 days, provided you have not run up excessive usage. After that, an annual subscription closed within 4 months of being charged, new or renewed, can be refunded less the months you had service, and those months are charged at the full monthly rate: the yearly discount is forfeited and overage charges are not refunded. Each number you port away costs $100, deducted from any refund. Outside those windows a refund is only considered if you close within 2 or 3 days of a recurring charge with minimal usage. You ask for it by cancelling and then opening a ticket in the account; processing takes 5-7 business days. The terms still say in capitals that subscription payments are non-refundable, so treat the article's windows as policy, not a guarantee.
What does it cost to leave, and what can I take with me?
Your numbers, at $100 each. The port-out article (dated 5 August 2026, read 6 October 2026) only releases a number if the account is active, paid up and in good standing. The transfer starts at your new carrier, 800.com emails the account address for confirmation, and it typically takes 1 to 6 weeks. Porting a number away does not close the account: you still have to cancel the subscription yourself under Settings > Billing & Plans. For records, Call Analytics reports (by number, source, tracking pool, day and time) can be exported, and the file is emailed to the account address rather than downloaded. The help centre does not say whether recordings, texts or voicemails can be exported in bulk: not confirmed.
Is this a hands-on review of 800.com?
This is a researched assessment, not a hands-on test — where we've used a tool ourselves, we say so explicitly. We name what each tool is good and bad at, and we earn a commission only if you sign up, at no cost to you.
- Buyer reviews on G2, Capterra, TrustRadius, the BBB and GetApp, read August 2026 (GetApp read 13 August 2026).
- Re-verified 2026-10-06, read on their own plans page with the full comparison open.
- A dated screenshot of that pricing page, kept on this site as the receipt.
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