Free tools for support and phone teams

Test a helpdesk before you buy, check a renewal before it bills, and calculate your Net Promoter Score from survey responses. These tools are free to use without an account.

Start with a task

• Calculate your NPSScore from promoters, passives and detractors, with saved scenarios.PDF report
• Check a renewal before it billsNotice deadline, unused licences and the questions to ask.Decision sheet
• Test software before you buyA test plan, results per product and a decision sheet.Decision sheet

Customer feedback

• NPS calculatorEnter the number of promoters, passives and detractors to calculate your Net Promoter Score.PDF report · scenarios

Before you buy

• Before You RenewCheck a subscription before it renews: find your notice deadline, see unused licences, and get the questions to ask your supplier.Decision sheet
• Software Test DriveBuild a test plan for the software you are about to buy, record what worked in each product, and compare them on a decision sheet.Decision sheet

Related tools on AI Builder Marketplace

These open on our sister site, aibuildermarketplace.com.

• Survey sample size ↗How many survey responses you need before the score means something.
• Churn rate ↗The share of customers lost in a period.

The calculations run in your browser. Each tool page explains what the result means and where its limits are.