Freshworks Review (2026)The Pricing Page Has No Prices

Pricing (2026)

✓ Pricing re-verified 11 Oct 2026

(2026-08-29, read on their own pricing pages) The main Freshworks pricing page still carries no prices at all — it lists the products and links out to each one, and that list has grown to nine: Freshdesk Omni, Freshdesk, Freshchat, Freshcaller, Freshservice, Freshservice for Business Teams, Freshsales, Freshsales Suite and Freshmarketer. On Freshdesk the annual rates are unchanged since 1 August 2026: Growth $19 per agent per month, Pro $55, Enterprise $89, billed annually.

What has changed is that the monthly column is now published: Growth $23, Pro $66, Enterprise $107 per agent per month, billed monthly. The page's SAVE 20% badge overstates the gap — $19 against $23 is 17.4%, $55 against $66 is 16.7%, $89 against $107 is 16.8%. Freddy AI Agent is included with the first 500 sessions; additional sessions are $49 per 100.

Plans change — always verify the live price on their site.

Category context: Customer Support. Across the 14 tools in this category that we researched with a public US-dollar price, the median entry price is about $20 a month (lowest paid plan as listed, per seat where the vendor prices per seat). Freshworks’s entry price of $19 a month sits roughly at that median. Compare pricing conditions in the Software Cost Atlas →

Correction after re-checking: Two lines in our earlier text no longer hold. We wrote that every Freshdesk tier requires annual billing and that no monthly rate is shown at all. On 29 August 2026 the page publishes both columns: Growth $19 annually against $23 monthly, Pro $55 against $66, Enterprise $89 against $107. The month-to-month escape we said did not exist does exist, and the advertised 20% annual saving is really 17.4%, 16.7% and 16.8%. We also wrote that the included Freddy AI Agent stops after 500 sessions with no published rate for what follows; the rate is now printed at $49 per 100 additional sessions. The annual rates themselves are unchanged. (re-verified 2026-08-29)

What the pricing page doesn’t say

The catch

Once you find Freshdesk's own page, two things sit on top of the number. Freddy AI Copilot — the AI the marketing leads with — is $29 per agent per month extra, 53% on top of a Pro seat, and it is not sold on Growth at all. And the Freddy AI Agent that is included stops after 500 sessions; beyond that it is $49 per 100 sessions, so a busy queue turns the included allowance into a metered bill.

The SAVE 20% badge on the annual toggle is really 17%. If you want support and IT and CRM, price three subscriptions, not one. In our Freshdesk test on 21 October 2026 a new account's time zone was not set to Amsterdam despite the EU data centre, so ticket times were hours off until you change it.

Watch the video review

The video version of this review, from our YouTube channel.

What Freshworks does

Suite of separately-sold products: Freshdesk support, Freshservice IT, Freshsales CRM, Freshchat and Freshcaller.

What buyers report about Freshworks

Hands-on: tested 2026-10-21Documented by the vendor: 4 features, read 2026-10-07Reported by buyers: G2, Capterra, TrustRadius and Trustpilot, read August 2026

Themes from the buyer-review sites listed at the foot of this page, read in August 2026. We tested Freshworks ourselves on 2026-10-21, but one test is a narrow sample, so here is what other buyers report. We summarise it here because the complaints are usually the part a vendor page leaves out.

When the paid plan is worth it

Two things to settle before comparing tiers. First, Freshworks is not one subscription: the main pricing page carries no prices at all and links out to nine products, and Freshdesk, Freshservice, Freshsales, Freshchat and Freshcaller are separate subscriptions with their own ladders. If you want two of them, you are buying two products. Second, Freshdesk now publishes both billing columns, which it did not on 1 August. Growth is $19 per agent billed annually against $23 monthly, Pro $55 against $66, Enterprise $89 against $107.

That makes the annual saving 17.4%, 16.7% and 16.8% -- the SAVE 20% badge is rounded in the vendor's own favour -- and the monthly option is real, so a year is no longer forced on you. The step from Growth to Pro is the expensive one at nearly three times the price, so establish which of your requirements sit above that line. The AI story complicates it: Freddy AI Agent is included for the first 500 sessions and $49 per 100 after that, while Freddy AI Copilot is a separate $29 per agent annually, $35 monthly, on Pro and Enterprise only.

Copilot takes a Pro agent from $55 to $84, a 53% increase, so wanting the AI assistant means buying Pro plus an add-on.

What we found running Freshworks ourselves

Hands-on · 2026-10-21

The first findings are at the top of this page. The rest:

• Onboarding asked for industry, experience, up to three goals and support channels, then offered 'Build your first AI Agent' from a website, with 'Skip for now'; we skipped it. The workspace already held three sample tickets with sample contacts.
• The New ticket form sets Source to Phone and Product to 'Example' by default and requires a Description; a 'Create another' box lets you add tickets in a row.
• Changing FD-BETA from High to Low in the list view stuck: the opened ticket showed Priority Low and Status Pending. The private note was marked orange, and no email went out.
• 'Add AI summary' on every ticket, 'Write with AI' in the note editor and the AI Agent builder were all on offer during the trial. We did not click them, and what remains of them after the trial is not established.

Claim vs. what we measured

We set a claim from Freshworks's own pages next to what we saw in our test, on the plan named. The status says whether the two describe the same thing and match; it is not a verdict on the product. Confirmations are listed too.

What the vendor says	What we measured	Status	What it means if you buy
"14-day all-access free trial"Source: freshworks.com, read 21 Oct 2026	Right after sign-up the app said 'your 15-day trial starts today', with a 'Buy now' button.Our test, 21 Oct 2026; Freshdesk Omni trial, EU data centre, new account, no channels connected	Not comparableNot the same count. The sign-up page and the app may count the start day differently, and we did not record the trial's end date, so 14 against 15 is not shown to be a real difference.	Plan your evaluation for 14 days and check the end date in the trial bar on day one; do not count on the extra day.

Screenshots from our test (click to enlarge)

What this test does not show:

• Connecting an email, chat or phone channel, and emailing a customer
• AI Agent, AI summary and Write with AI
• What happens after the 15-day trial (a move to a free plan or a block)
• Automations, SLA settings and reporting
• Changing the time zone, and whether SLA deadlines move with it

Most of our reviews are researched rather than run — how we review explains which is which, and why we do not pretend otherwise.

Questions we are still checking

How to actually use Freshworks

Start on the product's own page, not the Freshworks one. The page you land on when you search for Freshworks pricing carries no prices at all — it lists nine products and links out — so decide first which one you are buying: Freshdesk for support, Freshservice for IT, Freshsales for CRM, Freshchat, Freshcaller. Each is a separate subscription with its own page, and wanting two of them means budgeting two bills.

On Freshdesk, budget three things beyond the seat price. Choose the billing column deliberately: Growth is $19 per agent annually against $23 monthly, Pro $55 against $66, Enterprise $89 against $107 — a real saving, but 17% rather than the 20% on the badge. Freddy AI Copilot, the AI the marketing leads with, is $29 per agent a month extra on Pro and Enterprise, 53% on top of a Pro seat.

And the 500 Freddy AI Agent sessions included with every tier are a one-off allowance per account, not a monthly one, according to the pricing FAQ (read 11 October 2026); after that it is $49 per 100 — so estimate your session volume before you design a workflow around it. Then work out your total across products before comparing Freshworks to an all-in-one competitor. Support plus IT plus CRM is three subscriptions and three sets of add-ons, and no page on their site will add that up for you.

Two things from our own Freshdesk test on 21 October 2026. The trial banner in the app said 15 days, against 14 on the sign-up page. And the new account's time zone was not Amsterdam despite the EU data centre: tickets made on a Dutch evening showed as 3:24 AM the next day, so set the time zone before you rely on ticket times or deadlines.

Freshworks vs Zendesk, side by side

Each column shows the vendor’s own published entry price, read on the date shown. Entry prices can cover different services or units, so check what each one buys. We do not average them into a score.

Freshworks →

What it costs

From $19/mo

Price read on

11 Oct 2026

The catch

Freshworks is not a product, it is nine of them behind a pricing page that contains no price.

Best for

teams who want a support desk that is cheaper per agent than the category leaders and will genuinely use the annual commitment — Growth at $19 is real value if ticketing is all you need

Zendesk →

What it costs

Support Team $19 per agent a month, annual billing (US storefront)

Price read on

7 Oct 2026

The catch

Three separate multipliers sit on top of the number you first see. The prices shown are annual-billed — month-to-month costs more: €25, €69 and €149 per agent against €19, €55 and €115, read from the Netherlands on 7 October 2026.

Best for

support teams past the point where a shared inbox works, who need routing, a help centre and reporting in one place and have the volume to justify per-agent pricing

The Freshworks link above is an affiliate link — we may earn a commission if you sign up, at no extra cost to you — and the other column is a plain link. Neither changes what this table says.

The natural comparison is Zendesk or Zoho Desk — the standing comparison — price all three with the AI add-on switched on, because that is where they separate.

Visit Freshworks →

Frequently asked questions

Are the 500 Freddy AI Agent sessions a monthly allowance?

No. The FAQ on freshworks.com/freshdesk/pricing/ (read 11 October 2026) says the 500 free sessions on Growth, Pro and Enterprise are 'limited to once per account'; once they are used you buy packs at $49 per 100 sessions, and a pack expires with your payment cycle, so a quarterly payer's sessions expire quarterly. An email AI Agent session is a 72-hour window from the customer's first email, however many replies fall inside it.

Can I downgrade or cancel in the middle of an annual term?

Not with effect before the term ends. The same FAQ says upgrades are instant, while a downgrade or cancellation takes effect only at the end of your term; there is no cancellation fee. Freshdesk's help article 'How to cancel or delete account in Freshdesk?' (read 11 October 2026) says only account administrators can request cancellation, under Admin > Account > Account Details, that the account and its data are permanently deleted 14 days after the subscription end date, and that an export can take up to 10 business days, so start it well before that date.

Do I have to buy Freddy AI Copilot for every agent?

No. The pricing FAQ (read 11 October 2026) says Copilot can be bought for and assigned to any number of agents you choose, at $29 per agent per month billed annually, on Pro and Enterprise only. Day passes are not available for Copilot, so an occasional agent on a day pass does not get it.

Is this a hands-on review of Freshworks?

Yes. We tested Freshworks ourselves on 2026-10-21; the section above says what we tested, what we found and what we did not test, and where a figure comes from the vendor's own documentation instead. Most of our reviews are researched rather than run; we say which is which. We name what each tool is good and bad at, and we earn a commission only if you sign up, at no cost to you.

Others in this category

Reviewed customer support tools that share ground with Freshworks — comparable in what they do, not drop-in swaps:

ZendeskHelp ScoutJotform AI AgentsTypewiseChatwithall 15 reviews →