Quo Review (2026)Telecom Taxes in 16 States

Pricing (2026)

✓ Pricing re-verified 11 Oct 2026

(2026) Three tiers: Starter $15/user/mo annual (billed $180/yr) or $19 monthly; Business $23 annual ($276/yr) or $33 monthly; Scale $35 annual ($420/yr) or $47 monthly. 7-day free trial. Taxes and fees are added at checkout and are not quantified on the page. Itemised extras: The Campaign Registry takes $19.50 once plus $1.50-$3/month to keep US carrier messaging deliverable, each additional phone number is $5/month, and international calling is billed per minute.

The Sona AI answering agent is included on every plan with 1,000 automation credits a month (a call costs 100 credits, so ten calls); more credits run $25/mo for 4,000 up to $199/mo for 60,000, with per-call overage falling from $1.00 to $0.45 across those tiers. Re-verified 11 October 2026 on quo.com/pricing: all six rates, the $180/$276/$420 annual totals, the Sona credit tiers and overage rates, the $19.50 and $1.50-$3 Campaign Registry fees and the $5 extra number are unchanged.

Two lines the earlier reading did not carry: the compare-plans table caps Starter at up to 10 paid users (Business and Scale unlimited), and Quo's help article 'Quo Plans and Pricing' (read 11 October 2026) adds a $15 Campaign Registry resubmission fee if a registration has to be resubmitted and lists the 16 states where telecom taxes are collected, based on your billing address. Plans change — always verify the live price on their site.

Category context: Communication & Voice. Across the 22 tools in this category that we researched with a public US-dollar price, the median entry price is about $30 a month (lowest paid plan as listed, per seat where the vendor prices per seat). Quo’s entry price of $15 a month sits below that median. Compare pricing conditions in the Software Cost Atlas →

What the pricing page doesn’t say

The catch

There's also no video conferencing, no 24/7 support on lower tiers, international calling costs extra, and the CRM integrations are shallow (the HubSpot app scores ~3.3/5).

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What Quo does

Shared business numbers, texting and AI call summaries for small teams, formerly OpenPhone. Call reliability off Wi-Fi is the recurring complaint, and there is no video conferencing.

What buyers report about Quo

Hands-on: not tested by usReported by buyers: G2, Capterra and practitioner reviews, read August 2026

Themes from the buyer-review sites listed at the foot of this page, read in August 2026. We have not run Quo ourselves, so this is other buyers' experience rather than ours. We summarise it here because the complaints are usually the part a vendor page leaves out.

The sticker is the smallest number on the bill

There are three tiers now, not two. Starter is $15 per user a month on annual billing and $19 monthly. Business is $23 annual and $33 monthly. Scale, which is new, is $35 annual and $47 monthly. The monthly premium is uneven — 27% on Starter, 43% on Business and 34% on Scale — so the middle plan, the one most teams land on, is the one that punishes monthly billing hardest, and nothing on the page frames it that way (price re-verified 2026-08-31 against the vendor's own pricing page).

Then there is everything that is not the sticker. The page says only that applicable taxes and fees are added at checkout, without quantifying them, so a five-person team can price the $75 subscription and nothing else. What is itemised sits lower down: The Campaign Registry takes $19.50 once and $1.50 to $3 a month to keep messaging deliverable to AT&T, T-Mobile and Verizon, every extra phone number is $5 a month, and international calling is per-minute on top.

Budget above the sticker and ask for your own tax rate in writing, because there is no way to see it before you buy. The AI agent is the newest meter. Sona answers calls around the clock and is now included on every plan, but it runs on credits: 1,000 automation credits a month, and a call costs 100. That is ten answered calls a month before you are buying more — $25 a month for forty calls, up to $199 for six hundred, with overage from $1.00 down to $0.45 a call.

For a phone system whose whole promise is not missing calls, ten a month is a trial allowance rather than a feature. What that money is buying is where this gets harder to recommend. Call reliability is the recurring complaint rather than an isolated one — G2 carries hundreds of connection and disconnection reports, and calls get shaky the moment you leave Wi-Fi. For a phone system that is not a feature gap, it is the product.

There is also no video conferencing, no 24/7 support on the lower tiers, and the CRM integrations are shallow — the HubSpot app sits at about 3.3 out of 5. So make the reliability question the whole evaluation and let price come second. If calls hold up on your network, in your building, on the connections your team actually uses, Starter on annual billing is a reasonable price for a business line. If they do not, no tier fixes it.

Questions we checked

How to actually use Quo

Test call reliability first, and test it badly on purpose. So use the 7-day free trial to make calls from a phone on mobile data, from the building your team actually works in, at the time of day they actually call. Add up the fees that sit outside the sticker before you compare it with anything. The page quantifies none of the taxes — it says only that they are added at checkout — but it does itemise $19.50 once and $1.50 to $3 a month for Campaign Registry messaging registration, $5 a month for every phone number beyond the one per user, and per-minute international calling.

Ask for your own tax rate in writing. Then check the Sona allowance against your actual call volume. Every plan includes 1,000 automation credits a month and an answered call costs 100, so the included allowance is ten calls. If the AI answering is the reason you are buying, price the $25-to-$199 credit tiers in from the start rather than discovering them later. Check the CRM integration on your own CRM rather than on the logo list — the HubSpot app sits at about 3.3 out of 5 — and be clear about what no tier adds: no video conferencing, and no 24/7 support on the lower plans.

Quo vs Aircall, side by side

Each column shows the vendor’s own published entry price, read on the date shown. Entry prices can cover different services or units, so check what each one buys. We do not average them into a score.

Quo →

What it costs

From $15/mo

Price read on

11 Oct 2026

The catch

Call reliability is the recurring complaint — G2 logs hundreds of connection and disconnection reports, and calls get shaky the moment you're off Wi-Fi.

Best for

micro-teams of 2–5 people working mostly on Wi-Fi who want a clean, modern phone app built around a shared inbox, with AI call summaries (Sona)

Aircall →

What it costs

From $30 per licence/mo on annual billing ($40 monthly), minimum 3 licences

Price read on

10 Oct 2026

The catch

Two structural catches: the 3-seat minimum makes the real starting price triple the sticker, and the annual-vs-monthly gap is steep (Professional: $50 vs $70).

Best for

sales and support teams (3+ seats) that want a polished cloud phone system embedded in their CRM/helpdesk, with call routing, analytics and 250+ integrations

Both names above are affiliate links: we may earn a commission if you sign up, at no extra cost to you. Neither changes what this table says.

The natural comparison is RingCentral or Aircall — the fuller, more reliable but pricier phone systems. Weigh it against RingCentral on the job you actually need done.

Visit Quo →

Frequently asked questions

What can I take with me if I leave?

Contacts, call logs and message logs, as CSV. Quo's help article 'Export data' (read 11 October 2026) says only workspace Owners can export, files arrive by email within 24 hours and the link expires after 72 hours. Not included: call recordings, call transcripts and AI summaries, voicemail files, images and media attachments, and internal team threads, so anything you need from those has to be saved another way before you go. The same article says workspace data is kept for 30 days after cancellation and then deleted.

If I remove a user mid-cycle, do I still pay for the seat?

Until renewal, yes. The help article 'Managing your subscription' (read 11 October 2026) says a removed member loses access at once, but the seat stays on the subscription to the end of the billing period; you can refill it free before renewal, and an empty seat drops off automatically at renewal. Added users are charged prorated immediately. Upgrades are immediate and prorated, downgrades wait for renewal, and payments already made are non-refundable. Starter is capped at up to 10 paid users (quo.com/pricing, read 11 October 2026).

Are texts sent through Zapier or the API included in the plan?

No. Quo's help article on pre-paid credits (read 11 October 2026) says US and Canadian texts sent from the Quo app are included, but messages sent through the Quo API or an integration such as Make, Zapier or Clay cost $0.01 per segment from a pre-paid Voice & messaging balance, and fail with a 'not enough prepaid credits' error when that balance runs out. Add funds or switch on auto-recharge before you connect an automation.

Is this a hands-on review of Quo?

This is a researched assessment, not a hands-on test — where we've used a tool ourselves, we say so explicitly. We name what each tool is good and bad at, and we earn a commission only if you sign up, at no cost to you.

Others in this category

Reviewed communication & voice tools that share ground with Quo — comparable in what they do, not drop-in swaps:

AircallKrispCallCallHippoCloudTalkbOnlineall 31 reviews →